Refund policy

At King Jouet Liban, your satisfaction is very important to us. We strive to ensure every customer has a positive shopping experience with products that meet their expectations. If something isn’t right, we’re here to help.

Exchange & Refund Eligibility

You may request a refund or exchange under the following conditions:

• The item is returned within 14 days of delivery.
• The product is unused, undamaged, and in its original sealed packaging.
• You provide proof of purchase (invoice or order confirmation).
• Promotional and sale items are not eligible for refunds unless they are defective.

Non-Eligible Items

We are unable to process refunds or exchanges for:

• Used or damaged items
• Items without original packaging or missing components
• Hygiene-sensitive items such as arts & crafts supplies, costumes, or baby products, unless defective
• Final sale or clearance products

Damaged or Defective Items

If you receive a defective or wrong product:

• Contact us within 48 hours of receiving your order.
• We will inspect the product and offer either a replacement or full refund, depending on your preference and product availability.

How to Return Items

You can return eligible products through the following options:

• In-Store Return: Visit any King Jouet Liban store with your receipt and the product in its original condition.
• Pickup Request: Contact our customer service to schedule a return pickup. (Pickup fees may apply.)

Refund Process

Once your return is received and inspected:

• You’ll be notified of the refund status.
• If approved, refunds are processed to your original method of payment.
• Refunds typically take 5–10 business days, depending on your payment provider.

No Questions Asked Exchange

Within 7 days of purchase, you may exchange an item for another if:

• It remains sealed, unused, and accompanied by the original invoice.
• The exchange is done in-store.
• The item was not purchased during a sale or promotion.

Need Help?

If you have any concerns or questions regarding a return, exchange, or product issue, we encourage you to contact our customer care team for assistance:

📧 Email: crm@ambgrouplb.com

📞 Phone: +961 79 368 598